Refund policy

🔄 Return & Refund Policy — Art By AAG

Effective Date: July 9, 2025

Thank you for shopping with Art By AAG! We are committed to your satisfaction. Please read our Return & Refund Policy below for physical and custom digital products.

🛍️ General Returns (Non-Custom Items)

If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for:

• A full refund
• An exchange
• Or store credit

To be eligible for a return:

• Item must be in its original physical condition (unused, undamaged, and in original packaging).
• Damaged or worn items will not be refunded or exchanged. However, store credit may be issued.

Sale items are final sale and cannot be returned or refunded.

✨ Custom Orders

Due to the personalized nature of our custom products (including coloring pages, digital files, and hand-designed items), we follow these policies:

• All custom orders require a non-refundable deposit to begin the design process.
• For larger or personalized projects, a deposit of up to 50% may be required.
• Full payment is due before any digital or physical custom order is delivered.

Changes or cancellations:

• You may cancel your custom order within 24 hours of payment and receive a refund (minus the non-refundable deposit).
• Orders canceled after 24 hours are non-refundable, as design work may have already begun.

 

 

 

📤 How to Start a Return or Issue

To request a return, refund, or credit:

• Email us at [artbyaag10@gmail.com] or use our contact form.
• Include your order number and a brief description of the issue.
• For damaged or incorrect items, include a clear photo showing the condition.

We will respond within 2 business days with next steps.